Carl:
I got my info on the Half Time oven Website, where there seems to be complete info on the 1/4 time ovens there. Here is the link:
http://www.halftimeovens.com/built_in.html
Maybe this info should be taken down until the product is truly availible, but I know that this is not under the control of your company.
As to the repair, we are now into this for a $50 minimum charge. I have used this local Sacramento company, Microwave Oven & Repair (916-334-7533) in my job, and have had a great working relationship with them. We didn't want to go through all of the shipping hassles on this. The half time website has the following statement "[FONT=Arial, Helvetica, sans-serif]
Service is performed by a nationwide network of authorized service agents".[/FONT] I guess we should have called the 800 number to find one of these local authorized agents. Here is the link for that page:
http://www.halftimeovens.com/services.html
I think that we will opt for buying a new unit, probably through WalMart online.